Legal Disclaimer — Statutory Compliance & Legal Use

1. Purpose of This Disclaimer

Ritaya POS is a point-of-sale and restaurant management software platform developed and operated by Synergetix AI Solutions Private Limited ("we", "us", "Ritaya POS"). This disclaimer sets out the legal obligations of every business ("Customer") that uses Ritaya POS for billing, order management, inventory, or any related purpose.

2. Customer's Responsibility for Statutory Compliance

GST & Tax Reporting: The Customer is solely responsible for ensuring that all transactions recorded through Ritaya POS are correctly reported under the Goods and Services Tax (GST) Act, the Income Tax Act, and any other applicable central or state legislation.
Accurate Invoicing: Every bill or invoice generated through Ritaya POS must accurately reflect the actual sale value, applicable tax rates, and other legally required particulars.
Record Keeping: The Customer must maintain transaction records in accordance with applicable laws and make them available to tax or regulatory authorities upon request.

3. Prohibition on Suppression of Sales & Parallel Billing

No Suppression of Sales: Ritaya POS strictly prohibits the use of its software — including any feature, workaround, or configuration — to suppress, hide, or underreport sales transactions for the purpose of reducing tax liability or for any other unlawful purpose.
No Parallel Billing: Operating a second, unofficial billing channel (manual or digital) alongside Ritaya POS for the same business outlet — commonly known as "parallel billing" — is expressly prohibited under these terms and under Indian law.
Multiple Subscriptions: Customers using multiple Ritaya POS subscriptions (e.g., for multiple branches or devices) must ensure each subscription is used solely for legitimate, declared business operations. Misusing multiple subscriptions to divide or suppress reported sales is strictly prohibited.

4. KYC (Know Your Customer) Requirement

All customers must complete a KYC verification process before their Ritaya POS subscription is activated. KYC is mandatory to ensure that the software is used only by legitimate, identifiable businesses.

Required Documents: Valid business registration certificate (GST certificate, Shop & Establishment Act registration, or equivalent), GSTIN (if the business is GST registered), and a government-issued identity proof (Aadhaar, PAN, or passport) of the authorised signatory.
Verification Process: Documents must be submitted during onboarding. Ritaya POS reserves the right to independently verify the information provided and to request additional documentation if required.
Denial of Access: Ritaya POS reserves the right to deny activation, suspend, or permanently revoke a subscription if the KYC documents are incomplete, invalid, or found to be fraudulent.
Data Use: KYC information will be used solely for identity verification and regulatory compliance purposes and will be handled in accordance with our Privacy Policy.

5. Ritaya POS Is Not Liable for Compliance Failures

Ritaya POS provides software tools only. We are not a tax consultant, chartered accountant, or legal advisor. We do not verify, approve, or take responsibility for the tax filings or statutory compliance of any Customer. Any penalties, fines, assessments, or legal action arising from a Customer's failure to comply with applicable laws are the sole responsibility of that Customer.

6. Indemnification

The Customer agrees to fully indemnify and hold harmless Synergetix AI Solutions Private Limited, its directors, officers, employees, and agents from and against any claims, damages, penalties, fines, costs, or liabilities (including legal fees) arising out of or related to:

The Customer's failure to comply with GST, Income Tax, or any other applicable law;
Misuse of the Ritaya POS software for suppression of sales, parallel billing, or any other illegal purpose; or
Any misrepresentation made by the Customer to tax or regulatory authorities.

7. Right to Suspend or Terminate

Ritaya POS reserves the right to immediately suspend or permanently terminate a Customer's access to the software, without prior notice and without refund, if we have reasonable grounds to believe the software is being used in violation of this disclaimer or any applicable law, including but not limited to tax evasion or suppression of sales.

8. Governing Law

This disclaimer is governed by and construed in accordance with the laws of India. Any disputes arising out of this disclaimer shall be subject to the exclusive jurisdiction of the courts at Hyderabad, Telangana, India.

9. Contact

For any questions regarding this disclaimer, please contact us at:
Synergetix AI Solutions Private Limited
Plot 42, Hitech City, Hyderabad – 500081, Telangana, India
Email: hello@ritayapos.com